Platform Reliability & DevOps

Outages are expensive, but so is over engineering for an availability nobody asked for. Without agreed targets, teams either firefight constantly or gold plate everything. Operational knowledge lives with a few people, incidents are handled from memory, and the same failure happens twice because the first time was never written down.

Platforms that customers or staff depend on during working hours, systems with peak periods such as payroll runs or campaigns, services with contractual availability commitments, and teams where the developers are also the operators and are stretched across both.

We agree on service level objectives that reflect the business, then engineer to meet them: redundancy where it pays off, capacity planning from measured load, health checks and alerting tied to user impact, and runbooks for the failures that will happen. Incidents get a lightweight process with blameless reviews so each one improves the system. Repetitive operational work is automated.

A reliability review of one to two weeks establishes current availability, the risks and the gaps against the target. We then implement the improvements in priority order alongside your team. Some clients keep us on for managed operations, with defined response times and monthly reporting against the objectives; others take the practices in house after a handover period.

Targets, the engineering to meet them, and the evidence that you do.

• Service level objectives and a reliability review with prioritised actions
• Alerting, runbooks, incident process and capacity plan
• Automation of routine operations and monthly availability reporting

Availability that matches what the business actually needs, incidents that are shorter and rarer, and an operations capability that does not rest on one person's phone.